Receptionist/Office Support Admin

Job Description

• Assists with training and mentoring new receptionists.
• Resolves complaints calmly and professionally, escalating to the applicable department or team when required. 
• Provide guests, and employees with general administrative assistance.
• Supports department leaders with various administration tasks.
• Provides backup to Office Services staff.
• Assists IT and People Group with employee on-boarding and off-boarding activities.
• Operates multi-line phone system and answer/transfer calls for global offices in a timely and very professional manner.
• Determines purpose of call and routes to appropriate personnel or department.
• Maintains office security and logs all guests, vendors, and contractors, and issues visitor and employee temporary badges.
• Performs remote resets on security access systems for all offices, when necessary.
• Responsible for troubleshooting and correcting any badge issues promptly.
• Monitors surveillance equipment and escalates any observed suspicious activity or issues to management personnel and/or security vendor to resolve.
• Handles badge creation, replacement, deactivation, security access, and reclamation.
• Monitors RightFax Folder and routes faxes via email to the determined recipient.

• A high school diploma or general education degree (G.E.D.) required.  Some college education is highly preferable. Minimum 1 year of experience in a receptionist or customer service professional role with high call volume; professional corporate environment is a plus.
• Experience operating a multi-line phone system in a corporate environment is a plus. 
• Must be able to work in a fast-paced professional working environment, working under pressure and maintaining composure; must be task oriented, a self-starter, and capable of working independently.
• Possess strong attention to detail and accuracy.
• Excellent customer service skills with proven ability to build rapport with clients in a professional, likable and approachable manner. 
• Exceptional self-presentation, outgoing and confident with a highly polished and professional manner including dress.
• Excellent attention to detail and the ability to multi-task
• To perform this job successfully, an individual must be competent and proficient in Microsoft Office including Outlook calendaring and room management, PowerPoint, Excel and Word, with the ability to learn and be proficient in additional software platforms. 
• Certificates and Licenses:
  Valid driver’s license required.
  
  If you feel you are a good fit for this role and have questions: Please contact Marva Walker at [email protected]
• TXFA