Location: Tulsa, Oklahoma
Job Description
Location: Onsite in Tulsa, OK (Downtown)
Type: Contract
Pay Rate: $24.81/hour
Overview:
We’re partnering with a leading financial services organization to find a detail-oriented Operations Research & Resolution Analyst to join the team in Tulsa. This is a client-facing, operations-focused role supporting over 450 financial institutions in resolving complex issues related to debit and credit card processing, EFT transactions, and network-related escalations.
Key Responsibilities:
- Investigate and resolve complex operational and technical issues related to EFT and card processing.
- Communicate with financial institution clients, vendors, and payment networks (Visa, MasterCard, Cirrus, Plus) to ensure timely resolution.
- Collaborate with company PMs and RMs to improve efficiency and eliminate recurring issues.
- Maintain and expand a knowledge base of company’s debit and credit solutions.
- Accurately track incidents and manage escalations following defined prioritization processes.
Qualifications:
- Associate’s degree or higher in Business, Banking, or related field (or equivalent experience).
- 5+ years in EFT processing or banking operations (debit/credit cards, ATM networks, ACH, etc.).
- Strong problem-solving and customer service skills, especially in issue resolution.
- Excellent written and verbal communication with internal teams, vendors, and clients.
- Experience working with third-party processors or payment networks is highly preferred.
TULIT