Location: Moore, Oklahoma
Job Description
We are seeking a skilled and motivated Help Desk Technician to join our team and contribute to our mission of delivering top-notch technical support.
Position Overview: The Help Desk Technician will be responsible for providing technical support and assistance to end-users, troubleshooting issues, and ensuring that technology solutions are operating effectively. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach.
Key Responsibilities:
- Provide first-level technical support via phone, email, or chat to end-users.
- Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity problems.
- Install, configure, and maintain computer systems, software, and peripherals.
- Document and track support requests, including steps taken and resolutions, in a ticketing system.
- Escalate complex issues to higher-level technical staff or management as needed.
- Assist with onboarding and training new users on IT systems and software.
- Monitor and manage system performance, ensuring timely updates and patches are applied.
- Maintain a knowledge base of common issues and solutions to improve efficiency and support quality.
- Collaborate with other IT team members and departments to resolve cross-functional issues.
Qualifications:
- Proven experience in a help desk or technical support role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with basic networking concepts and troubleshooting.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong communication skills with a focus on providing clear and effective support.
- Ability to work independently and as part of a team.
- Customer-focused attitude with a commitment to delivering high-quality service.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Additional Information:
- Occasional travel to client sites for on-site support and setup may be required.
- Flexibility to work outside regular business hours, if needed.