Location: Tulsa, Oklahoma
Job Description
Position: Collections Manager
Location: Tulsa, Oklahoma
Salary/Pay Rate: $70,000
Type: Direct Hire (On-Site)
Archon Resources is currently looking for a Collections Manager (Contract, Contract-to-hire, Direct Hire) to join one of our best clients located in Tulsa, Oklahoma. This is a Direct Hire position with full benefits including medical, vision, dental, PTO, & 401k.
Summary:
Seeking a highly skilled and motivated Collections Manager. The ideal candidate will be responsible for overseeing and managing the day-to-day operations of our collections department. The Collections Manager will lead a team of collections agents, develop strategies to recover outstanding debts, ensure compliance with legal and regulatory requirements, and work closely with other departments to maintain a healthy credit portfolio.
Responsibilities:
- Train, develop, and conduct performance reviews for collections staff to enhance their skills and ensure high levels of customer satisfaction.
- Handle difficult or escalated customer interactions with professionalism and empathy while maintaining a focus on successful debt recovery.
- Maintain up-to-date knowledge of industry best practices, market trends, and regulatory changes affecting the collections process.
- Prepare and present regular reports on collections performance, trends, and metrics to the Board of Directors.
- Collaborate with internal departments, such as Risk, Credit, and Legal, to resolve complex cases and manage escalations.
- Analyze overdue accounts and develop action plans for high-risk accounts, including initiating legal actions when necessary.
- Monitor and assess the performance of the collections team, providing guidance and support to improve productivity and efficiency.
- Develop and implement effective collections strategies to recover outstanding debts and reduce delinquency rates.
- Lead, mentor, and manage a team of collections agents to achieve departmental goals and targets.
Requirements:
- Minimum 2 years of experience in financial institution. Bank or Credit Union.
- No degree requirement.
- Top tie customer facing service experience.
- Proven ability to lead and motivate a team to achieve results.
- Strong understanding of collections laws, regulations, and industry best practices.
- Ability to maintain confidentiality and handle sensitive financial information with integrity.
- Strong problem-solving skills and attention to detail.
Archon Resources is a top staffing and recruiting firm offering direct hire and contract placement in Tulsa, Dallas, Oklahoma City, Austin, and Northwest Arkansas. Our experienced teams focus on placing IT, Accounting/Finance, and Administrative professionals that can support all your back-office needs. When experience matters, Archon Resources is here to get the job done. Connecting talent, building relationships, and providing better results…This is The Archon Way.
TULFA