Location: Tulsa, Oklahoma
Job Description
Position: Medical Communications Specialist
Position Type: Contract to Hire
Compensation: Starting at $17.00
Hours: OVERNIGHTS- Wednesday- Saturday 9pm-7:30am
Archon Resources has partnered with a growing company looking to add phone operators to their team. Answering and routing inbound calls and messages to staff. Monitor and react to alarms and codes. Maintain accurate on-call schedules for departments.
Essential Functions and Responsibilities
- Answer incoming calls in a courteous manner accurately directing each to the appropriate department or individual while maintaining an average answer time of 99%. Responsible for the accurate paging of notifications based upon situation/request to the appropriate personnel.
- Accurately answer, document and relay information related to answering service.
- Monitor, communicate and forward information pertaining to codes, alerts, alarms and drills according to established policies and protocols, including disaster management plans.
- Responsible for inputting and deleting account update/notations that supersede outdated account notations; alerting management to problems that could result in negative customer service through hardware/software deficiencies or protocol changes.
Education
- High School Diploma or GED.
Work Experience
- 2+ years of experience. Hospital, emergency dispatch or call center experience, preferred.
Knowledge, Skills and Abilities
- Excellent interpersonal and communication skills and multi-tasking abilities.
- Ability to effectively operate various telecommunications systems.
- Must be able to effectively deal with people and highly stressful situations.
- Ability to be friendly, upbeat and polite at all times under stress.
- Ability to defuse tense situations.
- Must be flexible to work various days, weekends and holidays and various shifts.
- Basic knowledge of telephone/computer technology and equipment including ASCOM system.
- Ability to type 40 words per minute.
Archon Resources is a top staffing and recruiting firm offering direct hire and contract placement in Tulsa, Dallas, Oklahoma City, Austin, and Northwest Arkansas. Our experienced teams focus on placing IT, Accounting/Finance, and Administrative professionals that can support all your back office needs. When experience matters, Archon Resources is here to get the job done. Connecting talent, building relationships and providing better results…This is The Archon Way.
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