Location: Tulsa, Oklahoma
Job Description
Job Title: IT Admin IILocation: Tulsa, OK
Schedule: M-F, 7:30 - 4:30 (on site)
Pay: $22 - $26/hr. depending on experience
Type: Contract to hire
USC/GC only: Yes
Required: Safety-toed boots
Safety Sensitive: YES
Skills: Level I/II Support, imaging PC's and laptops, great communication with end users, ServiceNow, light networking, Cisco, VLAN, Telecommunications, cabling
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“Archon Resources is currently looking for a Support Technician to join one of our clients located in Tulsa, OK. This is a Contract-to-Hire opportunity with an option to convert to full-time at any point during or after the contract. The conversion salary will depend upon experience and job performance.”
Job Overview:
Reporting to the IT Operations Supervisor, the IT Support will respond to all calls and emails concerning network, hardware, software issues or other end-user related problems in a timely fashion
Key Responsibilities:
• Provide first-level technical support to end-users via phone, email, remote support tools, and in-person visits.
• Troubleshoot and resolve technical issues related to hardware, software, networking, and mobile devices.
• Install, configure, and maintain computer hardware, software, and peripherals, including printers, scanners, and other related equipment.
• Assist with technology-related projects, including system upgrades, migrations, and deployments.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Maintain an inventory of all computer hardware and software assets, including license keys and maintenance agreements.
• Create and maintain documentation for all support procedures, including user guides, knowledge base articles, and FAQs.
• Provide training to end-users on the proper use of hardware and software systems.
• Stay current with emerging trends and technologies in the IT industry.
• Other duties as assigned.
Qualifications:
• Experience in a technical support role, preferably in a corporate environment.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience with Active Directory, remote support tools, and mobile devices.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Must be able to lift and move computer equipment weighing up to 50 lbs.
“Archon Resources is a top staffing and recruiting firm offering direct hire and contract placement in Tulsa, Dallas, Oklahoma City, Austin, and Northwest Arkansas. Our experienced teams focus on placing IT, Accounting/Finance, and Administrative professionals that can support all your back-office needs. When experience matters, Archon Resources is here to get the job done. Connecting talent, building relationships, and providing better results…This is The Archon Way.”
TULIT